Frequently asked questions

How long does shipping take?

3–7 business days for most orders. International may take longer.

Is shipping free?

Yes, on orders over $29. Otherwise $4.99.

How do I track my order?

Visit Account → Orders, or use the link in your shipping confirmation email.

Can I cancel my order?

Yes, until it ships. After that you can request a return when it arrives.

What payment methods do you accept?

Bank transfer, credit / debit cards, and cryptocurrency.

How do I become a seller?

Contact us at sellers@marketly.app to apply.

What's VIP membership?

The more you shop, the higher your tier. Higher tiers unlock more loyalty points per dollar, shipping discounts, and exclusive products.

How do withdrawals work?

You can withdraw referral commissions, cashback and (for sellers) earnings once your account is KYC-verified.